Complaints and Appeals against a Refusal Notice issued in response to a request for information must be made in writing to the University’s Information Compliance Manager (address given below). Complaints in respect of the University's Publication Scheme can be made in the same way.
Complaints and Appeals will be acknowledged within five (5) working days of receipt. The Information Compliance Manager will then refer the matter to the University’s Director of Legal Services or nominee for consideration. If the Director of Legal Services was involved in responding to the request at the first stage, then the University’s Registrar & Secretary or nominee will be asked to investigate the matter.
The Director of Legal Services or the Registrar & Secretary as appropriate may, after having sought further information from the members of staff involved in dealing with the original request, seek to resolve the issue on the basis of the documentation submitted. Where the Director of Legal Services or the Registrar & Secretary requires further clarification, he/she may decide to meet with the members of staff involved in dealing with the original request.
A full response to the complaint will normally be sent direct to the Complainant(s) within fifteen (15) working days, or in the case of a complex review, especially when the public interest test is involved, within thirty (30) working days.
If, having received this response, the Complainant(s) remains dissatisfied, s/he may make an appeal to the Information Commissioner at the address below.
Addresses for Correspondence:
Information Compliance Manager
Legal Services
The University of Birmingham
Edgbaston
Birmingham
B15 2TT
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK95AF
