For initial advice, contact:

•  the Advice & Representation Centre at the Guild of Students (the ARC)
• Student Complaints Officer, Academic Office at:
  student-complaints@contacts.bham.ac.uk

The Student Complaints Procedure is set out at: http://www.as.bham.ac.uk/study/support/governance/complaints.shtml

If having exhausted the University’s internal complaints procedure a complaint remains unresolved, further action may be possible via the Office of the Independent Adjudicator (OIA) – www.oiahe.org.uk.